Frequently asked questions
Useful answers before an appliance repair visit.
How soon can I get an appointment?+
Appointment timing depends on current workload, location, appliance type and parts. Send a request for current availability.
Do you offer same-day repair?+
Same-day availability cannot be guaranteed. If your request is urgent, explain why and include your location so the earliest suitable opening can be considered.
How much will repair cost?+
The cost depends on the fault, appliance and parts. A diagnosis is normally needed before a responsible repair quote can be provided.
Which brands do you repair?+
Brand support varies by appliance category and parts availability. Include the brand and model number with your request for confirmation.
Should I repair or replace an older appliance?+
Compare the repair estimate with replacement cost, age, condition, efficiency and parts availability. A diagnosis provides better information than age alone.
What should I do if an appliance is leaking?+
If safe, stop the cycle, turn off the appliance and close its water supply. Keep water away from outlets. For active flooding or electrical danger, prioritize emergency safety help.
What if I smell gas or burning?+
Stop using the appliance. Leave the area if you suspect a gas leak and contact the gas utility or emergency services from a safe location. Do not operate switches near a suspected leak.
What information should I send?+
Include appliance type, brand, model number if accessible, approximate age, symptoms, error codes, your neighborhood or ZIP code and preferred contact method.
Still unsure? Describe the problem in a service request.